Merix - Customer & Sales Support - Customer Service

Home • Customer & Sales Support • Customer Service

Customer Service

Technical Support

Customer Feedback

Customer Service

Customers can expect their account managers to inform them about the primary customer service contact assigned to their account. Telephones will be staffed from 6:00 am – 5:00 pm (PST) in the US and from 6:00 am – 5:00 pm (CST) in Asia. A list of primary phone numbers and customer service specialists by site is provided below.

Customer Service can help with the following:

Quotations
Order Confirmation
Status and Tracking Information
RMA and CAR assistance

Customer Service

San Jose
Customer Service
(408) 280-0422
(800) 800-3278

Karina Bergman
Cust. Service Supervisor
408-938-7220
karina.bergman@sj.merix.com

Colleen Deal
408-938-7280
colleen.deal@sj.merix.com

Jenny Quiro
408-938-7244
jenny.quiro@sj.merix.com

Oregon
Customer Service
(888) 256-3749

Dave Wilken
503-359-2663
david.wilken@merix.com

Amy Cloutier
503-992-4472
amy.cloutier@merix.com

Kerri Engelmann
503-992-4162
kerri.engelmann@merix.com

Vickie Herdina
503-992-4512
vickie.herdina@merix.com

Dave Judah
503-359-2601
dave.judah@merix.com

Cathy Jordan
503-359-2605
cathy.jordan@merix.com

Mark Kocian
503-359-2630
mark.kocian@merix.com

Cheryl Schmidt
503-992-4763
cheryl.schmidt@merix.com

Ann Specht
503-359-2603
ann.specht@merix.com

Therese Stone
503-992-4097
therese.stone@merix.com

Carol Wick
503-359-2629
carol.wick@merix.com

Asia
Customer Service
(852) 2357 8111

Sophia Chen
(86) 752 2617 527
sophia.chen@asia.merix.com

Coco Lo
(86) 752-2617-179
coco.lo@asia.merix.com

Lucy Law
(86) 752-2617-136
lucy.law@asia.merix.com

Susanna Lin
(86) 752-2617-182
susanna.lin@asia.merix.com

Cathy Liu
(86) 752-2617-862
cathy.liu@asia.merix.com

MF Tse
(852) 92822708
mf.tse@asia.merix.com

Press Releases

Viasystems and Merix Complete Merger
learn more

Tradeshows & Exhibitions

Testimonials

Merix Receives the 2006 Rockwell Collins Supplier of the Year Award
learn more

%3ctable border%3d%270%27 style%3d%27display%3ainline%27 id%3d%27RadWMinimized%7b0%7d%27 class%3d%27RadWMinimizedActive%27 cellspacing%3d%270%27 cellpadding%3d%270%27%3e
			%3ctr class%3d%27RadWTitleRow%27%3e
				%3ctd%3e
					%3cimg class%3d%27RadWIcon%27 src%3d%27%7b3%7d%27 align%3d%27absmiddle%27 border%3d%270%27%3e
				%3c/td%3e
				%3ctd style%3d%27vertical-align%3amiddle%3b%27 nowrap%3e%3cdiv style%3d%27padding%3a1px%3bwidth%3a40px%3boverflow%3ahidden%27 
				%3e%3cspan id%3d%27RadWMinimizedTitle%7b0%7d%27 onselectstart%3d%27return false%3b%27 class%3d%27RadWTitleText%27%3e%7b4%7d%3c/span%3e%3c/div%3e%3c/td%3e						
				%3ctd nowrap%3e
					%3cimg  class%3d%27RadWButton%27 style%3d%27vertical-align%3amiddle%3bborder%3a0%27 src%3d%27%7b2%7dImg/Restore.gif%27 id%3d%27RadWMinimizedRestore%7b0%7d%27 onclick%3d%27%7b1%7d.Restore%28%29%27/%3e
				%3c/td%3e	
				%3ctd nowrap%3e
					%3cimg class%3d%27RadWButton%27 style%3d%27vertical-align%3amiddle%3bborder%3a0%27 src%3d%27%7b2%7dImg/Close.gif%27 id%3d%27RadWMinimizedClose%7b0%7d%27 onclick%3d%27%7b1%7d.Close%28%29%27/%3e
				%3c/td%3e
			%3c/tr%3e
			%3c/table%3e

%3cstyle%3e
				body
				%7b
					background-color%3a %23dbdbdb%3b				
					font%3a normal 12px Arial%2c Verdana%2c Sans-serif%3b
					overflow%3ahidden%3b
				%7d
				.Button
				%7b
					background-image%3a url%28%7b2%7dImg/modalBtnBg.gif%29%3b
					background-repeat%3a no-repeat%3b
					border%3a none%3b
					width%3a 78px%3b
					height%3a 20px%3b
					color%3a %23333333%3b
					font-family%3a Verdana%2c Tahoma%2c Arial%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b					
				%7d
				.FixedDiv
				%7b
					font-family%3a Verdana%2c Arial%2c Tahoma%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b
					width%3a 270px%3b
					height%3a 90px%3b
					margin%3a 3px%3b
					overflow%3a auto%3b			
					color%3a %23000000%3b
					text-align%3a center%3b
				%7d												
		%3c/style%3e
								
			%3cdiv class%3d%27FixedDiv%27%3e
				%3cbr /%3e%3cbr /%3e%3cbr /%3e
				%3cimg align%3d%27absmiddle%27 style%3d%27vertical-align%3amiddle%3bborder%3a0%27 src%3d%27%7b2%7dImg/AlertIcon.gif%27%3e 
				%7b6%7d
			%3c/div%3e
			%3ccenter%3e%3cbutton class%3d%22Button%22 onclick%3d%22GetRadWindow%28%29.Close%28%29%22%3b%3eOK%3c/button%3e%3c/center%3e
			%3cembed src%3d%22%7b2%7dImg/alert.wav%22 height%3d%220%22 width%3d%220%22 style%3d%22display%3a none%3b%22%3e%3c/embed%3e

%3cstyle%3e
				body
				%7b
					background-color%3a %23dbdbdb%3b				
					font%3a normal 12px Arial%2c Verdana%2c Sans-serif%3b
					overflow%3ahidden%3b
				%7d
				.Button
				%7b
					background-image%3a url%28%7b2%7dImg/modalBtnBg.gif%29%3b
					background-repeat%3a no-repeat%3b
					border%3a none%3b
					width%3a 78px%3b
					height%3a 20px%3b
					color%3a %23333333%3b
					font-family%3a Verdana%2c Tahoma%2c Arial%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b
					margin-left%3a 3px%3b						
				%7d
				.FixedDiv
				%7b
					font-family%3a Verdana%2c Arial%2c Tahoma%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b
					width%3a 270px%3b
					height%3a 70px%3b
					margin%3a 3px%3b
					overflow%3a auto%3b			
					color%3a %23000000%3b
					text-align%3a center%3b
			%3c/style%3e
			%3cdiv class%3d%27FixedDiv%27%3e
				%3cbr /%3e
				%3cimg align%3d%27absmiddle%27 style%3d%27vertical-align%3amiddle%3bborder%3a0%27 src%3d%27%7b2%7dImg/AlertIcon.gif%27%3e 
				%7b6%7d
				%3cembed src%3d%22%7b2%7dImg/alert.wav%22 height%3d%220%22 width%3d%220%22 style%3d%22display%3a none%3b%22%3e%3c/embed%3e	
			%3c/div%3e
			%3cbr%3e
			%3ccenter%3e
				%3cbutton class%3d%22Button%22 onclick%3d%22GetRadWindow%28%29.ModalDialogCallBack%28true%29%22%3b%3eYes%3c/button%3e
				%3cbutton class%3d%22Button%22 onclick%3d%22GetRadWindow%28%29.ModalDialogCallBack%28false%29%22%3b%3eNo%3c/button%3e
			%3c/center%3e

%3cscript%3e
				function OkClicked%28%29
				%7b
					var oArg %3d document.getElementById%28%22TextBox%22%29.value%3b					
					GetRadWindow%28%29.ModalDialogCallBack%28oArg%29%3b
				%7d
			%3c/script%3e	
			%3cstyle%3e
				body
				%7b
					background-color%3a %23dbdbdb%3b				
					font%3a normal 12px Arial%2c Verdana%2c Sans-serif%3b
					overflow%3ahidden%3b
				%7d
				.Button
				%7b
					background-image%3a url%28%7b2%7dImg/modalBtnBg.gif%29%3b
					background-repeat%3a no-repeat%3b
					border%3a none%3b
					width%3a 78px%3b
					height%3a 20px%3b
					color%3a %23333333%3b
					font-family%3a Verdana%2c Tahoma%2c Arial%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b	
					margin-left%3a 3px%3b					
				%7d
				.FixedDiv
				%7b
					font-family%3a Verdana%2c Arial%2c Tahoma%2c Sans-serif%3b
					font-size%3a 11px%3b
					font-weight%3a normal%3b
					width%3a 270px%3b
					height%3a 120px%3b
					margin%3a 3px%3b
					overflow%3a auto%3b			
					color%3a %23000000%3b
					text-align%3a center%3b
			%3c/style%3e
			%3cdiv class%3d%27FixedDiv%27%3e
			%3ccenter%3e
				%3cbr /%3e
				%3cimg align%3d%27absmiddle%27 style%3d%27vertical-align%3amiddle%3bborder%3a0%27 src%3d%27%7b2%7dImg/AlertIcon.gif%27%3e 
				%7b6%7d%3cbr /%3e%3cbr /%3e
			%3c/center%3e
			%3ccenter%3e
				%3cinput type%3d%27textbox%27 style%3d%27width%3a200px%27 id%3d%27TextBox%27 style%3d%22border%3a solid 1px %23333333%3b%22%3e
				%3cembed src%3d%22%7b2%7dImg/alert.wav%22 height%3d%220%22 width%3d%220%22 style%3d%22display%3a none%3b%22%3e%3c/embed%3e	
			%3c/center%3e
			%3cbr /%3e
			%3ccenter%3e
				%3cbutton class%3d%22Button%22 onclick%3d%22OkClicked%28%29%22%3b%3eOK%3c/button%3e
				%3cbutton class%3d%22Button%22 onclick%3d%22GetRadWindow%28%29.Close%28%29%22%3b%3eCancel%3c/button%3e
			%3c/center%3e		
			%3c/div%3e

|

|

|

|